The deal. In plain English.

“Bout” (“we,” “us”) operates the website at getbout.app and the sales-practice product accessible from it. “You” means the individual or organization using the service. By creating an account, signing in, joining a team via invite, or otherwise using the product, you agree to these terms. If you don’t agree, don’t use the product.

If you’re accepting these terms on behalf of a company, you confirm you have authority to bind that company. If your organization has a separate signed enterprise agreement with us, that agreement governs and overrides anything inconsistent on this page.

You must be at least 16 years old to use Bout. The product is built for business use by working salespeople and the managers who lead them; it isn’t intended for personal or consumer use.

You’re responsible for keeping your sign-in credentials safe and for everything that happens under your account. One human per seat — accounts aren’t transferable, and seats can’t be shared between multiple people. If you think your account’s been compromised, contact us right away at welcome@getbout.app.

Org admins can invite, remove, change roles, and assign managers within their organization. They can also see practice sessions of reps in their org. By joining an org via invite, you accept that the admin has visibility into your practice activity within that org.

Free trial.

New self-serve signups get a 14-day full-access trial of the Standard plan or 4 practice sessions, whichever comes first. No credit card required to start. We’ll email you before the trial ends. After the trial you need an active subscription to keep practicing.

Subscriptions.

Standard is billed per seat per month (or per year, at a discount), in advance. Enterprise is on a custom annual contract. Subscriptions renew automatically until you cancel. All fees are exclusive of applicable taxes (sales tax, VAT, GST, etc.), which we’ll add where required.

Payment.

We use Stripe for payment processing — your card details go directly to Stripe and we never see them. If a charge fails, we’ll retry per Stripe’s standard schedule and may suspend access if it stays unpaid.

Cancellation.

You can cancel anytime from the billing page. Cancellation takes effect at the end of your current billing period — you keep access through the period you’ve already paid for. We don’t automatically refund unused time. If you have a special-circumstances refund request, write to welcome@getbout.app and we’ll consider it case-by-case.

Price changes.

We may change subscription prices going forward. We’ll give you at least 30 days’ notice by email before a change applies to your account.

Bout is built around real-time voice calls with AI buyers, which cost us real money to run. To keep the service available and unit economics sane for everyone, you agree not to:

• Automate, script, or bot the practice flow. Practice sessions are intended for live, individual use by the seat-holder. No headless browsers, no synthetic call generators, no background scripts.
• Share seats across multiple people. One human per seat. If your team needs more reps practicing, add seats.
• Run sessions at non-realistic volumes. Practice volumes that look like an individual ramping up — fine. Volumes that look like a stress test, a cost-attack, or a try to drain the system — not fine. We may throttle, cap, or suspend usage that exceeds reasonable practice volumes, and may charge for usage above fair-use limits.
• Misuse the AI buyer. Don’t use practice calls to harass anyone, generate hateful or sexual content, attempt to extract training data, or jailbreak the model into outputting harmful instructions.
• Reverse-engineer or scrape. Don’t scrape the product, decompile our software, probe for vulnerabilities without permission (write to us if you want to do responsible-disclosure work), or copy substantial parts of the service to build a competing one.
• Resell or sublicense. Don’t resell access to Bout, or use it to provide a paid coaching service to third parties, without our written permission.
• Upload illegal or infringing content. Don’t upload knowledge documents, persona content, or scenarios that violate someone else’s rights, contain another company’s confidential information you weren’t authorized to share, or are otherwise illegal.
• Use Bout’s output for HR decisions without human review. AI coaching scores aren’t designed to drive hiring, firing, promotion, or compensation decisions on their own.

We may suspend or terminate accounts that violate this section. For clear abuse or security incidents we’ll act first and explain after; for borderline cases we’ll write to you first.

You own the content you put into Bout — knowledge documents, personas, scenarios, scoring rubrics, and the practice recordings + transcripts you generate. You grant Bout a worldwide, non-exclusive, royalty-free license to host, store, transmit, and process your content solely to provide and improve the service for you (e.g. running it through the voice provider, sending it to the LLM provider for analysis, generating coaching reports).

We don’t use your content to train any third-party AI model. We may review aggregate, de-identified patterns (e.g. which rubric categories tend to score lowest) to improve our prompts and rubrics.

You’re responsible for making sure you have the right to upload what you upload — especially knowledge documents containing customer data, competitive intelligence, or other confidential material.

The Bout software, marketing site, name, wordmark, and design belong to us. You can talk about Bout, link to us, and write about us. You can’t reproduce the product itself, present it as your own, or use the Bout name and wordmark in a way that suggests endorsement we haven’t given.

Coaching analyses, scores, rewrites, and follow-up questions are generated by an AI model from your practice transcripts and the rubric you (or your manager) defined. They’re intended for self-improvement and team coaching. They’re not professional advice and don’t guarantee any particular sales outcome. Treat them as a coach’s suggestions — useful input, not the last word.

Don’t use Bout’s output as the sole basis for an employment decision (hiring, firing, promotion, compensation, performance reviews). Human review is required for that.

How we handle your data is covered on the privacy page, including what we collect, who else processes it (subprocessors), where it’s stored, and how long we keep it. We use TLS in transit, AES-256 at rest, and short-lived signed URLs for recording playback. We log state-changing actions to an audit trail. No system is perfect — see the privacy page for security reporting.

We work hard to keep Bout running, but we don’t guarantee uninterrupted availability under the Standard plan. Maintenance windows, third-party outages (Vapi, Anthropic, Stripe, Render, Vercel, Neon), and unforeseen incidents can happen. Enterprise contracts can include written uptime commitments and incident-response SLAs.

By you. You can cancel your subscription anytime; access continues through the end of your paid period. You can request account deletion at any time and we’ll handle it within 30 days.

By us. We may suspend or terminate accounts for: unpaid charges, breach of these terms (especially the acceptable-use section), security or abuse incidents, or if we discontinue a feature or the product. We’ll give reasonable notice when we can; for security or abuse we may act immediately.

On termination, your access ends. Practice content is exportable for 30 days after termination on request, then permanently deleted. Audit logs and billing records may be retained longer where required by law.

Bout is provided “as is” and “as available.” To the maximum extent allowed by law, we disclaim all warranties — express, implied, statutory, or otherwise — including merchantability, fitness for a particular purpose, non-infringement, and accuracy. We don’t warrant that the service will be uninterrupted, error-free, or that AI-generated coaching will produce specific business outcomes.

To the maximum extent allowed by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility. Each party’s total liability arising out of or related to these terms is capped at the fees you paid to Bout in the twelve months preceding the event giving rise to the claim. These limits don’t apply to a party’s indemnification obligations, breach of confidentiality, or amounts owed for fees.

You’ll defend and indemnify Bout against third-party claims arising from: (a) your content (including knowledge documents, scenarios, and recorded practice sessions), (b) your use of the service in violation of these terms, or (c) your violation of someone else’s rights.

We’ll defend and indemnify you against third-party claims that the Bout service itself (excluding your content) infringes a US patent, copyright, or trademark, provided you give us prompt notice and reasonable cooperation. We may resolve such claims by modifying the service, obtaining a license, or refunding pre-paid unused fees and terminating affected accounts.

Each side may receive non-public information from the other. The receiving side will use the same care it uses for its own confidential information (and at minimum reasonable care) to keep it confidential, will use it only to perform under these terms, and will share it only with employees, contractors, and subprocessors who need to know and are under similar confidentiality obligations.

These terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the service will be brought exclusively in the state or federal courts located in Wyoming, and both parties consent to the jurisdiction of those courts.

The UN Convention on Contracts for the International Sale of Goods doesn’t apply.

We’ll update these terms as the product and our business evolve. The “last updated” date at the top tells you when. For material changes — anything that meaningfully affects your rights or obligations — we’ll email registered users at least 30 days before the change takes effect. Continued use after the effective date counts as acceptance; if you don’t agree, cancel before then.

Entire agreement. These terms (plus the privacy policy and any signed enterprise agreement) are the entire agreement between you and Bout for the service.

Severability. If any part is found unenforceable, the rest stays in force.

No waiver. Not enforcing a right doesn’t waive it.

Assignment. You can’t assign these terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all our assets.

Force majeure. Neither side is liable for failures caused by events beyond its reasonable control (natural disasters, war, internet-scale outages, government action, etc.).

Questions about these terms, takedown requests, indemnification notices, or anything else legal: welcome@getbout.app.

See also: Privacy.